Important Update from Protractor Issue

Resolved Sep 28, 2026 1:21 PM EDT

The slow system performance issue that affected some users’ ability to use Protractor has now been resolved, and the program is functioning normally for all users. We sincerely appreciate your patience and understanding while we worked to identify and resolve this issue.

If you’re continuing to experience issues, please feel free to reach out to our support team at live chat on our website or by calling (888) 617-2674.

Monitoring Sep 28, 2026 12:45 PM EDT

We are starting to see recovery and are monitoring system performance.
If you have any questions, please feel free to reach out to our support team at via live chat or by calling (888) 617-2674.

Investigating Sep 28, 2026 12:25 PM EDT

We are currently investigating reports of a product performance issue affecting Protractor. Some users may experience slow system performance. We’re actively investigating and working on a resolution.
We’ll provide an update on this issue no later than 4:30PM ET today, September 28TH.
If you have any questions, please feel free to reach out to our support team at via live chat or by calling (888) 617-2674.