SMS Client

Important Update from Protractor Issue

Resolved

The product performance issue affecting Protractor has now been resolved, and the program is functioning normally for all users.
We appreciate your patience and understanding as our team worked to resolve this issue.
If you’re continuing to experience issues, please feel free to reach out to our support team at support@protractor.com, via live chat, or by calling (888) 617-2674.

Monitoring

We are seeing continued recovery from the product performance issue affecting Protractor, with performance starting to return to normal. We are continuing to monitor the recovery closely and verify that performance remains stable.
We appreciate your patience as we continue to monitor the program and work toward full resolution.
We’ll provide another update no later than 5:30 PM ET today, September 17.
If you have any questions, please feel free to reach out to our support team at support@protractor.com or via live chat.

Investigating

We are currently experiencing a product performance issue affecting Protractor. Some users may experience slow system performance, difficulty logging in, or on-screen errors. We’re actively investigating and working on a resolution.

Investigating

We are currently experiencing a product performance issue affecting Protractor. Some users may experience slow system performance, difficulty logging in, or on-screen errors. We’re actively investigating and working on a resolution.

Investigating

We are continuing to investigate the product performance issue affecting Protractor. Some users may experience slow system performance, difficulty logging in, or on-screen errors. We’re actively investigating and working on a resolution.
We’re very sorry for the inconvenience and will notify you as soon as it’s resolved.
We’ll provide an update on this issue no later than 3:30 PM ET today, September 17th.
If you have any questions, please feel free to reach out to our support team at support@protractor.com or via live chat. We are currently experiencing high call volumes and we have added additional support resources and you may experience some delays in our response.

Investigating

We are currently experiencing a product performance issue affecting Protractor. Some users may experience slow system performance, difficulty logging in, or on-screen errors. We’re actively investigating and working on a resolution.
We’re very sorry for the inconvenience and will notify you as soon as it’s resolved.
We’ll provide an update on this issue no later than 12:30 PM ET today, September 17th.
If you have any questions, please feel free to reach out to our support team at support@protractor.com, via live chat, or by calling (888) 617-2674.

Investigating

We are currently investigating reports of users unable to log in to Protractor and experiencing on screen errors. We apologize for the disruption and will continue to update the status page as we know more.

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