Catalog Services
Important Update from Protractor - US Catalog Services
The degraded product performance impacting Catalog Services for Protractor users located in the U.S. has now been resolved, and the system is functioning normally.
We will continue to closely monitor system activity to help ensure stability. Thank you for your patience and understanding as we worked to resolve this issue.
If you continue to experience issues, please feel free to reach out to our support team at support@protractor.com, via live chat or by calling 888-617-2674.
We are starting see recovery in performance and are monitoring the recovery. We are recommending restarting services if you have not already completed this step.
We are currently experiencing degraded product performance impacting Catalog Services for Protractor users located in the U.S. We’re actively investigating and working on a resolution. We’re very sorry for the inconvenience, and we’ll notify you as soon as it’s resolved.
We’ll provide an update on this issue no later than today, September 9th at 1:30 pm ET. Meanwhile, you can check our status page for live service updates here.
In the meantime, if it is urgent, please feel free to reach out to our support team at live chat, support@protractor.com, or by calling 888-617-2674.
We are currently experiencing intermittent performance which may affect some Protractor users. Our team is actively investigating and working to restore normal performance.
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