Payments
360 Payments Terminal Issue
The service disruption with our primary payments partner, 360 Payments, affecting some accounts using surcharging capabilities has been resolved.
Both card present and not card present transactions are now functioning normally, and all payment methods are operating as expected. 360 Payments is communicating directly with affected accounts.
Thank you for your patience while this issue was being addressed.
Our primary payments partner, 360 Payments, is continuing to experience a service disruption affecting some user accounts using surcharging capabilities. At this time, only card present transactions are affected. Affected accounts should use card not present methods of taking payments (such as the 360 Payments gateway or Text-to-Pay) until this issue is resolved.
We’ll provide an update on this issue no later than today, April 30, at 5:00 pm ET.
If you have any questions or need support, please feel free to reach out to our support team at support@protractor.com, live chat, or by calling (888) 617-2674. For updates, please follow our status page: https://status.protractorsoftware.com
Our primary payments integration, 360 Payments, is currently experiencing a service disruption impacting surcharging terminals.
Our collective teams are working diligently to resolve the issue. Please follow our status page here for real-time updates. Thank you.
Our primary payments integration, 360 Payments, is currently experiencing a service disruption impacting surcharging terminals.
As a temporary workaround, you should be able to process card-not-present transactions while they work to restore full service.
Our collective teams are working diligently to resolve the issue. Please follow our status page here for real-time updates. Thank you.
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