Important Update from Protractor - Data Sync for Multi-Location Customers - Status Page

Löst Feb 7, 2026 10:37 PM EST

This issue with the was resolved Tuesday, February 3rd, 2026 @ 9:10 am EST.

Övervakar Feb 3, 2026 12:58 PM EST

We want to share an update on the product performance interruption affecting some multi-location customers.
Most locations now appear to be fully recovered, and our teams are continuing to actively monitor the recovery. While performance has largely stabilized, we will remain in a monitoring state to ensure all services continue to operate as expected. We will continue to provide updates as more information becomes available.
In the meantime, you can continue to follow the latest updates here on our status page: https://status.protractorsoftware.com.
If you have any questions or need support, please reach out to our support team at support@protractor.com, via live chat on our website, or by calling (888) 617-2674.

Problem identifierat Feb 2, 2026 6:13 PM EST

We want to share an update regarding the product performance interruption affecting some multi-location customers.
Our teams continue to actively work on a fix, and progress is being made. While we are seeing movement in the right direction, full resolution may take additional time today. We are closely monitoring the situation and will provide further updates as more information becomes available.
In the meantime, please continue to refer to our status page here for the latest information.
If you have any questions or need assistance, please reach out to our support team at support@protractor.com, via live chat on our website, or by calling (888) 617-2674.
You may continue to experience longer wait times due to elevated inquiry volume, and we appreciate your patience as our team works through all requests as quickly as possible

Problem identifierat Feb 2, 2026 4:11 PM EST

Update
We want to share an update on the product performance interruption affecting some multi-location customers.
Our teams are actively working on a fix, which is currently in progress. While progress is being made, it may take some time before we see full resolution today. We will continue to monitor the situation closely and provide updates as more information becomes available.
In the meantime, please follow our status page here.
If you have any questions or need support, please feel free to reach out to our support team at support@protractor.com, , via live chat on our website, or by calling (888) 617-2674.
You may continue to experience longer wait times due to a high volume of inquiries, and we appreciate your patience as our team works to assist everyone as quickly as possible.

Problem identifierat Feb 2, 2026 1:15 PM EST

We are currently investigating a product performance interruption with Protractor that may cause multi-location customers to experience a delay in syncing between locations and Enterprise.
We’re very sorry for the inconvenience, and we’ll notify you as soon as it’s resolved and the program is functioning normally for all users.
In the meantime, please follow here for the latest updates on this issue.
If you have any questions or need support, please feel free to reach out to our support team at support@protractor.com, live chat on our website, or by calling (888)617-2674.
You may experience longer wait times due to a high volume of inquiries this morning, but we’ll be sure to get in contact with you as quickly as possible.