SMS Client
Important Update from Protractor
The product performance interruption has now been resolved, and the program is functioning normally for all users. We sincerely appreciate your patience and understanding while we worked to identify and resolve the interruption.
If you’re continuing to experience issues, please make sure to restart your database. If the issue persists, we ask that you contact our support team at support@protractor.com, live chat on our website, or by calling (888) 617-2674 so that we can properly assist with troubleshooting.
We are currently experiencing a product performance interruption that is affecting some users. Please note that at 9:30AM EST we will complete a service restart to help address the issue that is affecting some of our users. For a brief period of time, the system will be inaccessible while it reboots, and you will need to save/close all open work orders prior to this restart. We’re very sorry for the inconvenience and we’ll notify you as soon as it’s resolved and the program is functioning normally for all users.
We are currently experiencing a product performance interruption that is affecting some users who may experience issues with loading the dashboards and some Enterprise functions.
We’re very sorry for the inconvenience and we’ll notify you as soon as it’s resolved. In the meantime, please follow here.
If you have any questions or need support, please feel free to reach out to our support team at support@protractor.com, live chat on our website, or by calling (888)617-2674.
You may experience longer wait times due to a high volume of inquiries this morning, but we’ll be sure to get in contact with you as quickly as possible.
Thank you for your patience,
The Protractor Team
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