Important Update from Protractor Issue Impacting NAPA Direct Connect

Resolved Oct 16, 2025 8:06 AM EDT

The NAPA Direct Connect performance issue affecting Protractor has been fully resolved. All services are now operating as expected.
If you’re continuing to experience issues, please feel free to reach out to our support team at support@protractor.com or by calling 888-617-2674.

Investigating Oct 15, 2025 11:51 AM EDT

NAPA Direct Connect is currently unavailable. We are actively investigating the issue with our partners at NAPA.
As an alternative, the NAPA ProLink Punchout is available and another alternative is via PartsTech.
If you have any questions or need support, please feel free to reach out to our support team at support@protractor.com or by calling 888-617-2674.