Experiencing degaded performance with Epicor's PartsExpert Catalog

Ended May 20, 2025 4:00 PM EDT

Began May 20, 2025 3:00 PM EDT

Updated May 20, 2025 2:01 PM EDT

The issue with Epicor’s PartsExpert Catalog has now been resolved and the program is functioning normally for all users.

If you’re continuing to experience issues, please feel free to reach out to our support team at
support@protractor.com or by calling 1-866-939-8743.

Sincerely,

The AMS Protractor Team

Monitoring May 20, 2025 2:00 PM EDT

Epicor’s PartsExpert Catalog services have now been restored and if you have any questions, please feel free to reach out to our support team at support@protractor.com or by calling 888-617-2674.

Scheduled May 20, 2025 3:00 PM–4:00 PM EDT

We are currently experiencing an interruption with Epicor’s PartsExpert Catalog which is affecting parts ordering capabilities. We’re very sorry for the inconvenience and we’ll notify you as soon as we’ve been informed by our partner that this issue has been resolved.
We’ll provide an update on this issue via email no later than tomorrow, May 21st, at 2pm EST. Keep an eye out for real-time status updates on our live status page: https://status.protractorsoftware.com/
If you have any questions, please feel free to reach out to our support team at support@protractor.com or by calling 888-617-2674.