CARFAX Integration Issue w/ Vehicle History

Resolved Apr 4, 2025 10:33 AM EDT

The issue with CARFAX integration has been identified and resolved. All PTR customers should now be able to access CARFAX vehicle history. If you’re continuing to experience issues, please contact our support team at support@protractor.com or by calling 888-617-2674.

Investigating Apr 4, 2025 10:07 AM EDT

We are still working with CARFAX to resolve the ongoing performance issue. We’re very sorry for the inconvenience and we’ll notify you as soon as we’ve been informed that the issue has been resolved.
We’ll provide an update on this interruption by today at 5pm EST.
If you have any questions, please reach out to our support team at support@protractor.com or by calling 888-617-2674.

Investigating Apr 3, 2025 3:40 PM EDT

We are currently experiencing an issue with our CARFAX integration. Users are seeing “communication errors” when trying to access Vehicle Service History. We are investigating.