Important Update from Protractor Issue Impacting Payments

Løst 25. Mar 2025 kl. 22:17 EDT

The product performance interruption has now been resolved and the program is functioning normally for all users.
If you’re continuing to experience issues, please feel free to reach out to our support team at
support@protractor.com or by calling 1-866-939-8743.

Problemer identificeret 25. Mar 2025 kl. 16:12 EDT

We have pushed out a new hotfix which requires an update to 1.0.25.12222 please follow these steps:
*Close Protractor entirely
*Windows Toolbar on the bottom right (besides the date and time of your computer), you will see an icon of a blue gear with a P. This is Shop Manager Central. Do a right-click and choose “Show Installations.” Click on Show Installations and remove all versions, leaving only the new version of 1.0.25.12222
*Return to the shop manager central button and this time click on exit
*Restart the computer, go to your start menu, locate Protractor in the list of programs and click on open.

Overvågning 25. Mar 2025 kl. 13:38 EDT

We have pushed out a hotfix which requires an update to 1.0.25.12221 please follow these steps:
*Close Protractor entirely
*Windows Toolbar on the bottom right (besides the date and time of your computer), you will see an icon of a blue gear with a P. This is Shop Manager Central. Do a right-click and choose “Show Installations.” Click on Show Installations and remove all versions, leaving only the new version of 1.0.25.12221
*Return to the shop manager central button and this time click on exit
*Restart the computer, go to your start menu, locate Protractor in the list of programs and click on open.

Undersøgelse 25. Mar 2025 kl. 10:59 EDT

We’re currently investigating an issue that may be impacting payment-related workflows for some customers. While payments are successfully processing, they may not be reflected immediately within your work order.
We understand how disruptive this can be and apologize for the inconvenience. Our team is actively working to resolve the issue as quickly as possible. We’ll keep you updated and notify you as soon as service is fully restored.
We’ll provide an update on this issue no later than today, March 25th at 3 pm ET. Meanwhile, you can check here for live live service updates
In the meantime, if it is urgent please feel free to reach out to our support team by chat at www.protractorsoftware.com, support@protractor.com or by calling 888-617-2674.