Investigating reports of performance degradation

Resolvido May 20, 2024 9:18 AM EDT

We have identified the issue causing the errors. If you disabled ePartExpert, please remember to enable it again by going to Setup - Catalog Settings and press ‘Save’ in the ribbon.

If you continue to experience any issues, please restart your database.

We apologize for any disruption, and thank you for your patience.

Investigando May 20, 2024 8:24 AM EDT

Our team continues to investigate the issue. In the meantime, you can use this workaround: Please uncheck the box for the ePartExpert Catalog Service in Setup - Catalog Settings. This will allow work orders to be opened and vehicles to be added.

Investigando May 20, 2024 7:51 AM EDT

We have received reports of a performance issues within Protractor. The application is stalling when a vehicle has been added to the WO. Our team is investigating now.